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  UniAccess for OS 2200
 
Technical Support

 

Applied Information Sciences, Inc. makes every effort to ensure that UniAccess for OS 2200 is delivered bug free. However, if you encounter a problem, we will attempt to determine the cause and provide a resolution.

You may contact UniAccess Technical Support as follows:

Before contacting UniAccess Technical Support, please gather the following information so that we can expedite the support process. If you are faxing us, you can print this page and fax it to us. If you are e-mailing us, you can cut and paste this page into your html-enabled e-mail program.

Problem Reporting Form

Site Name: __________________________________________________
Contact Name: __________________________________________________
Phone Number: __________________________________________________
E-mail: __________________________________________________
Tracking #: __________________________________________________

Description of the problem:

_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________

Component exhibiting the error:

____  UACS
____  UniAccess Transaction Client
____  UniAccess Transaction Server
____  UniAccess ODBC Server for RDMS 2200
____  UniAccess ODBC Server for DMS 2200
____  UADriver
____  UADTC
____  ISQL
____  Unknown

OS 2200 Series Software levels:

UniAccess Level: ______________________________________________
EXEC Level: ______________________________________________
MCB Level: ______________________________________________
RDMS Level: ______________________________________________
UREP Level: ______________________________________________
URTS Level: ______________________________________________
CMS Level: ______________________________________________
CPComm Level: ______________________________________________
System Base Level: ______________________________________________

For problems encountered in UACS, list any PCRs applied to CMS or CPComm:

_______________________________________________________________
_______________________________________________________________

If the error is encountered using a program that accesses the UniAccess Transaction Client or the UniAccess Transaction Server, please indicate the following:

Compiler (e.g., UCOB): ___________________________________________
Compiler Level: ___________________________________________

If you are using UniAccess Transaction Client, please describe your server environment:

Operating System: _______________________________________________
Hardware: _______________________________________________
Server type (e.g., MS SQL Server): _______________________________________________
Server Level: _______________________________________________

If you are using UniAccess Transaction Server or UniAccess ODBC Server, please describe your client environment:

Operating System: __________________________________________________
Hardware: __________________________________________________
Client Application: __________________________________________________
Client Application level: __________________________________________________
Custom Application Language: __________________________________________________
Compiler/Interpreter Level: __________________________________________________
UADriver Level: __________________________________________________

Indicate which, if any, additional information you have included:

____  DIAG$ File
____  UAHS Debug Information
____  UADriver Trace File
____  Program Listing
____  Program Source
____  UACS Trace File
____  UniAccess Configuration File
____  Other
 

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