Supporting those in need at the moment they need it
We’ve built a close relationship with Grassroots over the years. When we learned of their need for scalable and responsive IT solutions around the clock, we quickly stepped up to the plate. As the organization has grown and the good word spread of their facilities, team, and services, the ability to scale to meet their mission only got more complex as demands grew.
Organizations, like Grassroots, survive from the support of public and private sector organizations and volunteers who donate their time and services to those who spend their life to help those in need. We took the idea to the AIS Investment Review Board (IRB) who agreed, without hesitation, that this was something we should and could support.
Removing bottlenecks to IT support through remote managed services
As with many small nonprofit organizations, there’s not much budget to work with. Grassroots was lucky enough to have one generous soul donate their time to providing volunteer IT support. The unfortunate reality is that there’s only so much one person can do for an organization that’s growing so rapidly, facing new IT challenges and demands each day.
We were able to take on anything that could and should be done remotely through 24/7/365 managed service support. Now if it’s anything that can be done in-house, their wonderful volunteer team has stepped in to meet those needs.
Providing computer and internet access to those without
In addition to their internal IT needs, Grassroots also has two computer labs for residents of the shelter to use for job research, resume creation, and other needs through their get well program. Computer labs come with their own challenges, and our relationship allows them to rely on additional outside support for troubleshooting and maintenance.
Working together to serve our people
If you’re familiar with Grassroots, you’ll hear the phrase “We never sleep so others can rest easier.” That’s the primary goal of our managed services support team. Whether it’s helping a small nonprofit by providing the tools and technology they need to serve the community or giving an internal IT team a break so they can get a good night’s sleep or spend time with family, our support services operate around the clock, so you don’t have to.
If you’re interested in learning more about Grassroots Crisis Intervention Center and their mission to serve those in need in the community, visit their website.