IT companies need increasingly fast development, testing, and release cycles. Likewise, customer expectations are ever-increasing so more and more resources need to be dedicated to the business domain. However, many companies are unable to divert their resources from time-consuming everyday operations to more strategic investments. As a result, many firms are seeking out IT managed services partners.
AIS provides firms with turnkey managed IT solutions designed to drive innovation while providing cost-saving value. We offer fixed-price management packages that include:
- IT Assessment
- IT Monitoring/Alerting
- IT Reporting
From planning and implementation to adoption and reporting, AIS has you covered. With your dedicated point-of-contact, you’ll be able to meet increasing expectations while lowering your up-front costs. Keep reading to see how our management packages can help you optimize your business processes.
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Our Managed IT Solutions
AIS will assess your environment to determine the extent of your needs and recommend solutions for each of the key facets of managed services.
We will recommend:
- Which assets and metrics should be monitored
- Which assets and software packages need to be patched and the patch process/schedule
- Which assets require backups
- Ideal incremental and full back up schedules
- Conservative retention schedules, and
- Monitoring, patching, and backup/restore tool sets appropriate for your requirements
IT Monitoring / Alerting
AIS will set up, install, and configure your monitors and alerts. Additionally, AIS will actively monitor for alerts and act to resolve issues before customers are impacted.
AIS will assess and execute patches released for your managed software on a monthly basis.
AIS will set up, configure, and monitor your backup and restore processes. Monitors will alert our support staff when backups fail, and we’ll take immediate action to resolve the issue. Periodic restore exercises will ensure not only that the backup files are available, but that assets can be restored in a timely manner.
AIS will report on the health of your systems by documenting alerts generated, problems discovered, actions taken to resolve problems, patches applied, and backup readiness.
Standards & Compliance
AIS currently maintains ISO 9001:2015 Quality Management System (QMS) and ISO 27001:2013 Information Security Management System (ISMS) certifications. ISO 9001 is a set of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. ISO 27001 is an International Standard providing a model for establishing, operating, monitoring, and improving an Information Security Management System (ISMS). The ISO 27001 certification demonstrates AIS complies with and enforces information security processes.
Want to learn more about our managed IT solutions? Contact AIS today and see how we can help deliver impactful solutions that will have your IT operations running efficiently.