Managed IT Support Services

In today’s highly demanding IT environment, the success of your business is dependent on the technology and software you use. But ensuring that your network and systems are running at full capacity can turn into a full-time endeavor.

At AIS, our managed IT support services provide companies with expert attention to your systems 24/7. Our proactive approach gives our customers peace of mind as we head off issues before they arise, reducing downtime and repair costs.

AIS offers a variety of support packages that include the following services:

  • Incidents (support requests)
  • Service Level Agreement (SLA)
  • Application support
  • ITIL-based operations leveraging global resources from leading industry experts
  • Other support

Our team will work with you to ensure that you are getting the right level of support and the right engagement model. With AIS, you’ll be able to focus on the projects that will keep your business moving forward.

For more information on the support services we offer, please continue reading. If you’d like to speak with someone about our managed IT support services, please fill out this form.

Managed IT Support Service Line

Incidents (Support Requests)

AIS provides operational support services for a variety of IT systems. In order to ensure a timely response, we offer multiple channels for you to engage our support team:

  • Email
  • Phone
  • Online support request forms

An online help desk allows our customers to obtain status updates on support incidents, and access a knowledge base of useful self-help articles.

Service Level Agreement (SLA)

AIS guarantees response times appropriate for the severity of your issue. Multiple severity tiers are defined based on our customers’ individual needs and the impact of issues on their employees and customers. AIS offers SLAs up to and including 24/7/365. We offer excellence in service delivery with tactical and strategic governance – based on ITIL.

Application Support

Many of our customers require specialized application support for SharePoint, CRM, or custom web applications.  AIS has extensive development experience in these areas and many others.

Should you require application support, AIS will work with you to define the types of tasks you require and the right engagement model.

Other Support

Interested in moving your IT assets to the cloud but not sure where to start?  AIS offers “lift-and-shift packages” where we take your existing infrastructure as-is and move it to the cloud. 

AIS is particularly well positioned to offer one-stop cloud hosting and services solutions to our customers through our Cloud Solution Provider (CSP) partnership with Microsoft and our AWS reseller partnership with Amazon Web Services (AWS). 

For more information on AIS’ managed IT support services, please fill out this form and we will reach out to you shortly.